Everything you need to know about shipping your SteelWood table.
We ship handcrafted solid wood furniture from our family workshop in Ukraine to homes across the United States, Canada, Europe, and Australia. Every table is made to order, fully insured, and delivered to your door.
Free Shipping Worldwide
Yes — shipping is 100% free on all orders. No hidden fees at checkout.
How Long Does It Take?
We handcraft your table to order, then ship it directly from our workshop. Here’s the honest timeline:
Rush option available: If you need it faster, contact us — we can arrange express shipping.
We keep you updated at every step:
- ✅ A photo of your table before shipping
- ✅ Tracking number within 24 hours of dispatch
- ✅ Email updates from crafting to delivery
Delivery to Your Door
We partner with FedEx, DHL, UPS, and USPS to deliver your table:
- Small tables: delivered by standard courier to your door
- Large tables: delivered by freight with a scheduled appointment
Need inside placement or assembly? Just ask — we can usually arrange it.
Duties and Taxes (US Customers)
We know hidden fees are frustrating. Here’s the honest truth:
- Orders under $800 USD: No duties or taxes apply.
- Orders over $800 USD: US Customs may charge a small import fee (usually $50–200 USD, depending on the state).
We’ll help you estimate before you order. Just message us your ZIP code and we’ll calculate it for you.
Packaging
Your table ships in custom-built protective packaging:
- Anti-scratch foam wrap
- Edge guards on all corners
- Reinforced industrial-grade box or wooden crate
Every shipment is fully insured — if anything goes wrong in transit, we take care of it.
Damaged in Transit?
Rare, but it happens. If your table arrives damaged:
- Take a photo (even just one).
- Email us at support@steelwood.store.
- We’ll repair, replace, or refund — your choice, no questions asked.
Questions?
We’re here to help — real people, not a bot.
- 📧 Email: support@steelwood.store
- 💬 Live Chat: available during US business hours
- 📞 Phone: +380 93 352 60 77
- ⏱️ Response time: usually within 1–2 hours
SteelWood — Handcrafted in Ukraine. Delivered to the world.