Our commitment to quality, and what happens if something goes wrong.
We take great pride in our craftsmanship. Every SteelWood table is handmade to order, inspected before shipping, and built to last for generations.
Our Quality Guarantee
Because every table is made specifically for you, we do not accept returns for “change of mind”. However, we stand behind our quality 100%.
- ✅ Every table is inspected before it leaves our workshop.
- ✅ We photograph your table before shipping, so you know exactly what you’re getting.
- ✅ If there is a defect in materials or workmanship, we will repair or replace it — free.
Damaged in Transit?
While rare, transit damage can happen. We fully insure every shipment. If your table arrives damaged due to carrier negligence, we take full responsibility.
⚠️ To process an insurance claim with the carrier, please follow these steps:
- Take clear photos of the damaged packaging (the box/crate).
- Take a photo of the shipping label (tracking number) attached to the box.
- Only after that — unpack the table and take photos of any damage.
This is required by FedEx, DHL, and UPS to validate the claim. Without these photos, the carrier cannot reimburse us for the damage.
What happens next?
- ✅ We manufacture and ship replacement parts for the damaged components — free of charge.
- ✅ You do not need to return anything — keep the original table and simply replace the damaged part.
- ✅ We cover all shipping costs for the replacement parts.
- ✅ We refund any import duties or taxes you paid (if applicable).
No forms to fill. No returns to ship. No interrogation. Just a solution.
Custom Orders
Custom tables (custom size, color, or wood) are made specifically for you. We confirm all details (size, wood, color) with you before production begins — so there are no surprises. Once production starts, custom orders cannot be cancelled or returned unless defective.
Cancellations
You can cancel your order within 24 hours of placing it — no questions asked, full refund.
After 24 hours, we may have already started crafting your table, so cancellation may not be possible. Contact us — we’ll do our best.
Contact Us
If you have any questions about your order, our quality guarantee, or a specific situation — reach out. We’re real people, and we’ll find a solution.
- 📧 Email: support@steelwood.store
- 💬 Live Chat: available during US business hours
- 📞 Phone: +380 93 352 60 77
- ⏱️ Response time: usually within 1–2 hours
Handcrafted with care. Backed by our guarantee.